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Privacy Policy

Introduction

At WayMiro Private Limited, we value the privacy and security of our business customers and partners. This Privacy Policy outlines how we collect, use, share, and protect your information while using our services, including our WhatsApp-integrated Property Management System (PMS).

This policy applies to our website, platform, and any associated services, including integrations with third-party providers like Meta Business for WhatsApp. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect different types of information to enhance our services and improve customer experiences:

A. Information You Provide Directly

  • Business details (hotel name, address, contact details, registration details)

  • User account details (admin and staff names, email addresses, phone numbers)

  • Payment and billing information

  • Communication logs with WayMiro support or through WhatsApp services

B. Information Collected Automatically

  • Device information (IP address, browser type, operating system)

  • Usage data (logins, features accessed, and preferences)

  • Communication metadata from WhatsApp interactions (timestamps, message types, but not message content)

C. Information from Third Parties

  • Meta Business for WhatsApp APIs (for handling messages, bookings, and guest interactions)

  • Payment service providers for transaction processing

Why We Collect Data

We collect information to:

  • Provide and enhance our PMS and WhatsApp-based solutions

  • Improve operational efficiency for hotel businesses

  • Ensure security and compliance with legal obligations

  • Personalize customer support and communications

  • Prevent fraudulent activities and unauthorized access

Your Privacy Controls

We offer the following privacy controls to our users:

  • Access & Correction: You can update your business information from your WayMiro dashboard.

  • Opt-out of Marketing: Unsubscribe from promotional emails or messages at any time.

  • WhatsApp Preferences: Adjust WhatsApp communication settings within your business profile.

  • Data Deletion Requests: Request deletion of your data from our systems if no longer needed.

Sharing Your Information

We do not sell or rent your personal information. However, we share data in the following cases:

  • With Service Providers: Trusted third-party vendors help us with hosting, analytics, and payments.

  • With Meta Business for WhatsApp: To facilitate business communication on WhatsApp.

  • For Legal Compliance: If required by law or to protect our rights.

  • For Business Transactions: In case of a merger, acquisition, or restructuring.

Keeping Your Information Secure

We do not sell or rent your personal information. However, we share data in the following cases:

  • With Service Providers: Trusted third-party vendors help us with hosting, analytics, and payments.

  • With Meta Business for WhatsApp: To facilitate business communication on WhatsApp.

  • For Legal Compliance: If required by law or to protect our rights.

  • For Business Transactions: In case of a merger, acquisition, or restructuring.

Exporting & Deleting Your Information

You can:

  • Request an export of your data for backup or regulatory purposes.

  • Delete your account and associated data if you decide to stop using our services.

  • Manage WhatsApp conversations and data storage preferences through WayMiro's dashboard.

Retaining Your Information

We retain data only as long as necessary for:

  • Business operations and customer support

  • Legal and regulatory compliance

  • Preventing fraud and ensuring security

Once data is no longer needed, we securely delete or anonymize it.

Compliance & Cooperation with Regulators

We comply with:

  • India’s Digital Personal Data Protection Act (DPDPA), 2023

  • Meta Business for WhatsApp policies

  • Other relevant global data protection regulations

We work closely with regulators and industry standards to ensure data privacy compliance.

About This Policy

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or security practices. We will notify users of significant updates through our platform or official communication channels.

For any questions or concerns, contact us at:
📧 Email: corporate@waymiro.com
📍 Address: WAYMIRO PRIVATE LIMITED
FLAT NO.409, 4TH FLOOR, PEARL HEIGHT APRTMENT, Rourkela - 4, Raghunathapali, Sundergarh- 769004, Orissa

Related Privacy Practices

For additional details on third-party services we integrate with, refer to:

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